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Extended Maintenance Agreement (EMA) Program
24-Hour Telephone Technical Support
- (1) 831-722-7373
Online Technical Support
- All E-mail questions to support@tritonimaginginc.com
- Questions will be promptly answered by a Triton systems specialist
Priority Access
- Immediate support to users’ critical operations
- Tap into our survey experience for solutions to your survey challenges
Software Updates
- Free updates to Triton software and manuals distributed on CD-ROM
- Scheduled releases 2 to 3 times per year
- Engineering Release: for specific customer issues
Hardware Maintenance Option
- 100% hardware component coverage
- Cross shipment of defective parts worldwide (24 hr max. turnaround)
- Complimentary in-house maintenance program (cleaning, diagnostic, and minor add-ons)
- Complimentary shop labor for integration of new hardware upgrades
Training Sessions
- Access to free monthly training sessions at Triton facility
- Free training manual and CD-ROM with application software and demo data
- Training Certificate for each operator and user
- Online registration
